- If you are unable to collect a Facebook or email freebie through the Big Fish Casino app, try force closing the app (shutting the app down completely) before clicking on the freebie link. For more information on how to do this, please see the following help articles: Force Close Big Fish Casino (iOS) Force Close Big Fish Casino (Android).
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- You must be 18+ to access Big Fish Casino/Jackpot Magic Slots. This game does not offer gambling or an opportunity to win real money or prizes. Practice or success at social gaming does not imply future success at gambling.
How do I transfer my progress to a new device?
Log into Facebook to start sharing and connecting with your friends, family, and people you know. No, you do not need a Facebook account to play Big Fish Casino or redeem promotions. However, if you do have a Facebook account, by linking to Facebook you can access the same Big Fish Casino profile from multiple devices. Linking to Facebook also helps you connect with friends and easily recover your progress if it gets lost.
On the current device, link your account to Facebook.
Next, grab the new device and follow these steps:
- Download Big Fish Casino (or open it in your web browser if you play online on your computer).
- Open Big Fish Casino.
- Tap the gear shaped icon.
- Tap Account Settings or Account.
- Tap Connect.
- If requested, enter your Facebook info.
- Confirm that you wish to import the Facebook-linked account.
Your account will overwrite the new account, and you'll be able to pick up right where you left off.
I can't link to Facebook
Big Fish Casino Facebook
Contact Customer Support and share as much of the following information as possible:
Big Fish Casino Fb Page
- Your Friend Code (if you remember it. If not, don't worry.)
- The Friend Code that currently appears on your device (if you see a new one)
- Your username
- A description of the profile picture(s) that were on your account
- The approximate level you reached
- The approximate number of chips or gold that you had on the account
With this information, Customer Support will do everything they can to help recover your account.